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MII AI Ticketing System · MII Microsoft AI Solution

Business Dashboards & AppsLive

MII AI Ticketing System

AI-assisted ticket management that triages and resolves faster.

MII AI Ticketing System

At a glance

AutoTriage and team routing
DraftAI-assisted response drafts
AuditDecision trail per case

Login Page

Login Page

Homepage

Homepage

Backlog List

Backlog List

Document List

Document List

Ticket Detail

Ticket Detail

Chat Page

Chat Page

Chat Result 1

Chat Result 1

Chat Result 2

Chat Result 2

User Management

User Management

01 / 09

Overview

A modern ticketing platform where AI classifies, prioritizes, and drafts responses to incoming requests.

It identifies the issue type, routes work to the right team, surfaces similar past cases, recommends next actions, and shortens resolution time while keeping a clear audit trail for every decision.

Case study

01
The challenge
Support queues overflow with unsorted requests, tickets land on the wrong team, and agents spend time searching for similar cases. Response quality becomes inconsistent when priority, ownership, and next actions are decided manually.

Related work

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An AI workspace that unifies knowledge and assistants for teams.

Azure OpenAI
Azure AI Search
Microsoft Foundry
RAG

View details

02

Our approach

The platform reads each incoming ticket, classifies category and urgency, drafts a response, routes the case to the right team, and brings up similar historical cases so agents can resolve issues faster and more consistently.

03

The outcome

Tickets are triaged, prioritized, routed, enriched with similar case references, and paired with suggested replies plus an audit trail for every action taken.

04

Impact

Shorter resolution times, less manual sorting, better first assignment accuracy, and more consistent service quality across support teams.

Technologies

06

Azure OpenAI
Next.js
Azure AI Search
Ticket Routing
Case Similarity
Audit Trail

Live

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An agentic legal and knowledge assistant for regulated teams.

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MII AI E-Recruitment

AI-assisted recruitment and CV screening at scale.

Azure OpenAI
Azure Document Intelligence
Azure AI Search
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Back to projects

PreviousMII AI Dashboard Template

NextMII AI E-Recruitment

Available for new projects

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